Salesforce Experience Cloud
Deliver Personalized Experiences With Connected Websites, Applications, and Portals
Create Customer-First Experiences with Salesforce Experience Cloud
Salesforce Experience Cloud is a cloud-based platform that helps businesses link clients, partners, and employees to securely exchange information and documents.
Benefits it includes:
- Build stronger relationships,
- Respond to clients’ questions in time
- Provide more personalized customer service.
Salesforce Experience Cloud can connect external partners or independent agents and ensures seamless integration with any solution in the Salesforce ecosystem.
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Experience Cloud Solutions We Develop
Customer Service Solution
WebTechSquad's Salesforce Experience Cloud consultants assist businesses in identifying and implementing the ideal solution for their customer service needs—whether it's a self-service portal, a forum, a knowledge base, or a combination of these. Our implementation experts enable support teams to create cases online using optimized workflows, access answers on demand through a knowledge base, leverage bots for automated interactions, and curate content on topics that resonate most with their customers.
Account Management Solution
WebTechSquad's Experience Cloud consultants specialize in creating responsive Account Management solutions that empower users to access articles, update accounts from any device, manage cases and claims, and seamlessly integrate data and processes from ERPs, eCommerce platforms, and other systems for quick data access and submission. Our solutions are mobile-responsive, easily scalable with Lightning components and APIs, and can be automated using bots, ensuring flexibility and efficiency through customizable templates.
Partner Management Solution
Tailor partner recruitment, onboarding, and sales interactions with WebTechSquad's customized Partner & Channel Management Software (PCMS). Our Salesforce Experience Cloud consultants utilize intuitive drag-and-drop tools to set up and customize PCMS, enabling your teams to effectively manage partner activities. Additionally, our implementation experts help businesses optimize upsell and cross-sell opportunities by seamlessly connecting source data with respective partner accounts on the partner management platform.
Purpose-Built Solutions
WebTechSquad's Experience Cloud consultants specialize in crafting industry-specific solutions using Lightning Bolt. This powerful tool offers industry templates that enable teams to design, deploy, and market their solutions more efficiently. Our experts utilize these templates, flows, apps, and Lightning components to develop tailored solutions that align with your business needs. We have successfully delivered purpose-built solutions for industries such as Insurance, Healthcare, Retail, and Telecommunications.
Learn How You Can Benefits From Salesforce Experience Cloud
Why Webtechsquad?
Salesforce Crest (Gold) Partner:
We are a Salesforce Crest (Gold) Consulting Partner, leveraging our core competencies to offer a wide range of services through a global delivery model.
We Understand Customer Relationship Management
With nearly 20 years of experience, we have been delivering comprehensive and responsive support for both on-premise and cloud CRM applications, along with managed services and consulting. Our deep expertise with the most popular CRM software technologies seamlessly translates into the Salesforce ecosystem. Our services include consulting and product customization across a wide range of Salesforce solutions, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.
We Understand Your Industry
We possess extensive expertise in driving digital transformation through Salesforce services across more than 15 industries, including Insurance, Financial Services (including Fintech), Retail, Manufacturing, Real Estate, Non-Profit, Professional Services, Healthcare, Logistics, Education, Technology Services, and more.
Our Services Are Proven and Trusted
With a strong foundation in industry standards and deep expertise, we have earned the trust and loyalty of over 80 organizations globally, all within our Salesforce practice. We have built a reputation as a reliable partner, helping clients maintain, secure, and scale their systems during periods of growth, strategic shifts, or challenges.
But We Are More Than Just Salesforce Experts
We understand how CRM should align with your broader enterprise strategy, and our practice blends deep Salesforce expertise with comprehensive business and process knowledge. Beyond resolving system issues and recommending solutions, we work collaboratively to create accelerators that help achieve business goals in ways that Salesforce-only service firms cannot replicate.
